UPS Shipment Lost - Car Craft

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UPS Shipment Lost - Car Craft

Postby derbug » Wed Dec 11, 2013 10:41 am

First time this has ever happened to me..... :(
Placed Order Car Craft Dec 3, Ron @ Car Craft: sent
me notice, that had shipped same day.....I emailed
him for UPS Tracking Number, which he forwarded to me....
went on line UPS Site....saw where had left LA Calif on
Dec 4 3:33 am....and was supposed to be delivered OKC
Friday Dec. 6.
Went on line to UPS tracking for updates by email....for
when received terminal OKC, when on truck for delivery, and
for delivery at residence.....notice
Never received Friday the 6th....rationalized that due to the
weather....I would receive on Monday...(never happened)
Still optimistic, thought I would receive on Tuesday...the 10th....never happened :cry:
Called UPS this morning (Wed. the 11th)....They stated that my order/package was lost....
Jerk of a guy at UPS :evil: ....told me to contact Car Craft....for they would have
to initiate the process for the lost package investigation...
So I sent Ron at Car Craft an email this morning....and advised him
of the situation.....which being 2 hours ahead of California time....
I should receive a response later this morning....
I really think FedEx is the better than UPS and USPS for tracking and receiving...
I do know they are much quicker....and have had deliveries on Saturday with them
I will update....with how this all plays out....for I know many of us order
from the VW sites in our Hot VW Magazine.
I am glad not a big order....$80.00 with shipping...but still $$.$$
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Re: UPS Shipment Lost - Car Craft

Postby vdubjim » Wed Dec 11, 2013 10:47 am

UPS is getting as arrgant as USPS was 5 years ago. They will both figure out that fedex will crush them if they arent careful.

Although i did have a lady throw me attitude at kinkos the other day about a not perfectly square package. i said wtf? i got BARE tires from fedex last week.
i hate counter "helpers"
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Re: UPS Shipment Lost - Car Craft

Postby derbug » Wed Dec 11, 2013 11:52 am

WOW :o
Fast response from Car Craft:

"I will get Dan on this right away. We will
probably send you out another order. I will
confirm after he calls them.
Ron"
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Re: UPS Shipment Lost - Car Craft

Postby derbug » Wed Dec 11, 2013 12:01 pm

:o WOW AGAIN :o
Just received phone call from Dan @ Car Craft
He stated they are sending me another duplicate
order....today. Also stated that this is the first
issue(or lost order) with UPS this holiday season.
(Oh! Lucky Me!) :roll:
Yes !, I would recommend Car Craft for internet shopping :D
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Re: UPS Shipment Lost - Car Craft

Postby derbug » Fri Dec 20, 2013 9:34 pm

How it all ended:
Received my original shipment which was supposed to be delivered on the 6th of Dec
per UPS....arrived on the 13th....which UPS stated was lost....10 or 11 days in transit.

in the mean time, Dan at Car Craft sent me another order when we spoke on the
10th....which arrived today Friday the 20th....(another 10 days)
UPS is veeerrrrry slow at this time....
generally it only takes 3 days from California....
I had ordered a 12 pound flywheel....now I have 2....at which'
I told Dan that if I received the original order....I would just keep both
and pay him for the extra one....for I will be using another one in the future....

Car Craft, very good people there(none of this was their fault) but
they went out of their way to make it right
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Re: UPS Shipment Lost - Car Craft

Postby vdubjim » Sat Dec 21, 2013 1:21 pm

Sounds like good people.
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